Refund policy

Returns & Refunds

This policy applies to coffee purchased directly from florianus.us.

Coffee returns

Because coffee is a food product, we do not accept returns or exchanges for changes of mind, personal taste preferences, or an incorrect roast or grind selected when ordering. This applies to both opened and unopened coffee.

This does not affect our assistance with damaged, incorrect, missing, or defective products, or your rights under applicable law.

Damaged, incorrect, or missing items and quality concerns

Please inspect your order upon arrival. If an item is damaged, incorrect, missing, or has a compromised seal, or if you believe there is a quality defect, contact hello@florianus.us within 30 days of delivery, preferably as soon as the issue is discovered.

Include your order number and a description of the issue. To assess your request, we may ask for relevant photographs of the product, packaging, shipping label, lot number, and best-before date, along with other information reasonably needed to investigate.

We understand that photographs cannot demonstrate every quality concern. Aroma, flavor, and other non-visible concerns will be reviewed individually.

Please retain the product and packaging until we provide instructions. If you suspect the product is unsafe, do not consume it.

How we resolve issues

For confirmed damage, fulfillment errors, missing items, or quality defects, we will arrange an appropriate replacement or refund for the affected items at no additional cost to you.

We do not routinely require coffee to be returned. Please do not send anything back without contacting us first. If we require a return for a confirmed issue attributable to us or our delivery partners, we will provide instructions and cover the return shipping cost.

Refunds

Approved refunds will be issued to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since approval, please contact hello@florianus.us.

Your rights

Nothing in this policy limits any rights or remedies available to you under applicable law.

Contact

For questions or assistance, email hello@florianus.us.